Transfer Troubleshooting

Can I cancel a transaction?

Almost all of the transactions are sent within minutes and cannot be recalled. However, if for any reason you need to cancel a transaction, please call our customer support at +1 437-886-2999 or email info@asensoremit.com and we will do our best to assist you.

Why is my debit card payment being rejected?

It is possible that your card was rejected because of the following reasons:

1. You are using a non-Canadian or non-VISA debit card.

2. Your bank blocked the transaction for security reasons. Sometimes, banks block uncommon payments as a security in case your card has been stolen and is being used fraudulently. If this is the case, please contact your bank to unblock your payment with Asenso Remit. Once it’s done, you can return to Asenso Remit and complete your transfer request.

3. Your account has a daily amount limit. If this is the case, please contact your bank to increase your daily limit. Once it’s done, you can return to Asenso Remit and complete your transfer request.

Transfer status

You will be able to see the status of your transfer through your Asenso Remit account under “Transactions History” page

Credited – It means that the funds should now be available in the beneficiary’s receiver’s bank account.

Claimed – It means your receiver had collected the funds at chosen pick-up outlet/center.

Delivered – It means your receiver had received the funds delivered at the home address.

Processing – It means that your transfer went through successfully and funds are now available for your receiver.

Awaiting Payment – It means that you need to pay for the transaction that you have created to complete the transfer process.

Cancelled – It means that this transaction was deleted for some reasons. For further questions, please contact our customer support.