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FAQs

What is Asenso Remit?
How to send money with Asenso Remit?
How do I pay in Asenso Remit?
How much does it cost to use Asenso Remit?
How can my beneficiary receive the money?
Does Asenso Remit offer Door-to-Door delivery?
What does the beneficiary need in order to collect the money?
Does Asenso Remit process credit/debit cards?
How do I sign up?
How much money can I send with Asenso Remit?
Do I have to register with Asenso Remit to get a transfer quote?
Do I have to have a smartphone to use Asenso Remit?
Does Asenso Remit have any promos?
Why is my account “blocked”?

Asenso Remit Account

How do I sign up?
Can I change my personal information after registering?
Can I have multiple accounts?
My account is blocked. What happened?
Why did I not get a verification e-mail?
How do I send/upload my documents?
How soon will my payment be processed once I have uploaded my documents?
How can I edit existing beneficiary profiles?

Sending the money

Where can I send money from?
Payout locations – Cash pick up
How can I pay for my transfer?
Did my debit card transfer go through?
Will I get an e-mail when a transfer is complete?
How do I know when my transfer has reached its destination?
What kind of information do I need to provide in order to send money?

Receiving the money

How can my beneficiary receive the money?
Does Asenso Remit offer Door-to-Door delivery?
What does the beneficiary need in order to collect the money?
Payout locations – Cash pick up

Transfer Troubleshooting

Can I cancel a transaction?
Why is my debit card payment being rejected?
Transfer status

Security and Privacy

How can I be sure that Asenso Remit is safe?
Privacy Policy
How do I know that my money is safe?
How is Asenso Remit regulated?